Sending Your Bells to Us
Project information Be sure to include your contact information and project instructions with your bells! The best way to do this is to print and fill out our Custom Order Worksheet and send it with your bells. If you have trouble viewing this worksheet, please write on a sheet of paper your name, address, phone, email, and a general description of the work you would like done. Include this sheet with your bells.
Payment We request a down payment when a firm order is placed for a custom project. More about paying for your order...
Packaging Please do not clean the bells or the old strap (if you have it). Just send the bells and strap to us, and let us do the work. Please do not stuff anything inside the bells to quiet them during shipping. The sound is not a problem, and the stuffing can be very difficult to remove. Wrap the bells in newspaper or bubble wrap, put them in a sturdy box, and add enough extra crumpled newspaper or bubble wrap to keep the bells from moving around in the box. Put your project worksheet with your contact information and work instructions in the box with your bells. Securely tape all seams of the box with wide packing tape. Please do not use string or regular cellophane tape or wrap the box with extra brown paper. Affix a shipping label, and you're set to go!
Shipping Our address for all shippers:
If you use UPS or FedEx, be sure to tell them that this is a commercial address. This will save you a couple of dollars on shipping. Insurance: All customers should insure their bells for $5 to $10 per bell, based roughly on size. U.S. customers: USPS Priority Mail is usually the least expensive for packages under 3-4 pounds. UPS or FedEx will usually be the most economical for packages over about 4 pounds. Canadian customers: I recommend using the Expedited Parcel-USA shipping offered by the Canada Post. UPS and FedEx may charge less up front, but they have the unpleasant practice of billing you later for a hefty "brokerage fee." If you do ship via UPS or FedEx, please fill out your paperwork so all brokerage fees are billed to you, the shipper -- not to us. Be sure to note on the customs form that the items in your package are being sent for repair and will be returned to you. |